CRM News |
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Microsoft Dynamics Crm, Microsoft Dynamics, Ms Crm, Microsoft ...
What is CRM?When you are asking “what is CRM?”, the meaning of the letters is a great place to start. CRM stands for Customer. |
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CRM and IT failure: An enlightened view | IT Project Failures ...
Yesterday's blog on CRM failure inspired an important response from Oracle that I am reprinting here as a guest post. Related: Six ways CRM pr. |
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Altimeter Report: Social CRM: The New Rules of Relationship ...
Altimeter recently released a report to serve as a starting point, checklist and reference guide to real-world entry points for social CRM projects. The use cases, prioritized by both market demand and technology maturity, ... |
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Press 2.0 - Communications in a digital world: Social CRM
Now 'traditional' CRM has its roots in the sales force automation and marketing automation (basically a bunch of rules about: when to contact a customer, what they have bought and what next to sell them) and wonderfully gives a 360 ... |